Damaged or Tampered Package

• Refuse delivery if the package is damaged or tampered.
• Record a video and take 2–4 clear photos.
• Email proof within 24 hours to info@somavelli.com.
• Replacement will be provided at no extra cost.
• Returns without prior communication may not be accepted.

Product Damage or Error

• Share unboxing video and photos within 24 hours.
• After verification:
  • Pickup will be arranged.
  • Replacement or refund will be provided based on stock availability.

Wrong Product Delivered

• Share unboxing video and photos within 24 hours.
• After verification:
  • Pickup of wrong item will be arranged.
  • Correct item will be shipped.
  • If unavailable, store credit will be issued.

Quality Check & Lab Test

Returned items will undergo testing to ensure they have not been exposed to chemicals or misuse.

• If approved → Exchange or refund processed.
• If rejected → No refund or replacement.

Important Notes

• Mandatory Proof: Video & photos required within 24–48 hours.
• Stock Availability: Exchanges depend on stock.
• Shipping Fee: ₹150 return charge applicable.
• No Discounts: Not applicable on exchanged products.
• Cancellations: Allowed within 24 hours only.
• Communication: Only via email or phone.
• Legal Notice: Misuse may lead to legal action.
• Refund Time: 0–7 business days (based on bank).

Eligibility Checklist for Return/Exchange

• Request within 24 hours (return) or 7 days (exchange).
• Unused product with original packaging and tags.
• Valid unboxing video & photos provided.
• Maximum two returns/exchanges per item.
• Receipt must be included.